Booked in three steps.
Search and compare
Enter your postcode and dates. You only see providers who are free then and accept your horse, each with the price including the service fee.
Pick a slot, check the price
On the profile you pick a time or dates straight from the provider’s calendar. The price breakdown and cancellation policy are fixed before you pay.
Pay securely, done
You pay via Stripe. With instant booking your slot is confirmed right away; with a request the amount is only reserved until the provider accepts within 24 hours.
What you can rely on.
What already applies today and what is still to come, side by side.
- Badges only with checked proofWe only show ID, liability insurance and animal welfare permit badges on a profile once we have checked the proof.Built in
- Total price and secure paymentEvery line including the service fee is fixed before you pay. Payment runs through Stripe, the care price goes to the provider’s account.Built in
- Clear cancellation tiersEvery provider picks Flexible, Moderate or Strict. The refund is shown on the profile and in your booking. If the provider cancels, you get everything back, including the service fee.Built in
- ID check for every providerEvery provider verifies their identity with Stripe Identity before they can be booked.Built in
- Replacement if a provider drops outIf a provider drops out, you get your money back or a replacement within 24 hours.Built in
- Reviews only after a bookingOnly people who booked and paid can leave a review. Both sides only see the review once both have submitted theirs.Built in
Questions about booking.
How do enquiries for livery and riding shares work?
Livery and riding shares run for months and need a personal conversation. That is why you only send the yard a free, non-binding enquiry through GetHorseCare. The yard gets back to you directly, and you agree the contract and payment between you.
What does booking cost me?
You pay the provider’s price plus a 6% service fee (at least €0.99, at most €15, for guest stalls at most €19). The fee covers payment protection and support. From your second booking with the same provider there is no fee, nor for your first booking within 7 days after a meet & greet. You always see the total price before you pay.
How do I pay?
Online via Stripe. With instant booking you are charged right away; with a request the amount is only reserved until the provider accepts. If the booking is more than six days away, you only save a payment method and are charged 48 hours before. For guest stalls you pay a 30% deposit and the rest 48 hours before check-in.
How do I cancel?
Through the link in your confirmation email. How much you get back depends on the provider’s cancellation tier: for visits and appointments, for example, “Flexible” refunds everything up to 24 hours before, “Moderate” up to 48 hours before. You get the service fee back in full up to 24 hours after booking. If the provider cancels, we refund everything.
What is the difference between instant booking and a request?
With instant booking your slot is confirmed once you pay. With a request the provider has 24 hours to accept. Until then the amount is only reserved; if the provider declines, the reservation is released.
Who is my contract with?
Directly with the provider who looks after your horse. GetHorseCare arranges the booking and handles the payment. How we sort results is explained on How we sort results.
Why can’t I find providers near me yet?
The marketplace is launching in the Bergstraße, Darmstadt and Rhine-Neckar region, more cities will follow. The first providers are setting up their profiles right now. Until then you can try the booking flow with the example providers.
What are the example providers?
Made-up providers with made-up prices and reviews, so you can try search and booking once. They are marked “Example” everywhere, cannot be booked, and nothing is sent or paid.
Horse care in the pilot region.
Do you offer horse care or livery? List for free.
Profile, calendar and bookings run through the GetHorseCare app. Listing costs nothing; commission is only charged on bookings paid through the marketplace.